Mindpath On Demand
Urgent mental health care access for therapy and psychiatry needs online.
Mindpath On Demand
Same-day online mental health care available now.
Urgent therapy and psychiatry services available online to new and current patients in North Carolina.
Operating hours and clinician availability may delay appointments until the next business day.
Monday-Friday, 8am-4:30pm(Eastern Time)
If you are experiencing problems accessing Mindpath On Demand,
send us an email or call 866-916-3573, Monday-Friday, 8am-5pm ET.
If you are having a psychiatric or medical emergency, please call 911 or go to the nearest emergency department.
To reach the Suicide and Crisis Lifeline, please call or text 988.
Frequently Asked Questions
What is Mindpath On Demand?
Mindpath On Demand is an online service that provides same-day access to therapy and psychiatry to meet urgent mental health needs. The goal is to provide patients with timely intervention and keep them in an outpatient setting.
How long will I wait to see a clinician?
Our goal is to provide same-day care. However, operating hours and clinician availability may delay appointments until the next business day.
What if I can’t get an appointment?
Please call Mindpath On Demand at 866-916-3573 8am to 5pm Eastern Time or email us to request the next available time. If you are having a psychiatric or medical emergency, please call 911 or go to the nearest emergency department. To reach the Suicide and Crisis Lifeline, please call or text 988.
Do you accept insurance?
Yes. We accept most commercial insurance plans.
What information do you need from me?
New patients should be ready to provide:
- Photo ID
- Insurance card
- Payment information
For current patients, our specialists will confirm your documentation is on file.
Can I continue with regular care after my Mindpath On Demand session?
Yes. Our goal is to make sure you have the follow–up care you need. Our specialist can help you schedule an appointment with an ongoing provider in addition to your On Demand session.
Can my current clinician provide treatment on Mindpath On Demand?
No. Our Mindpath On Demand clinicians are trained to assist with more immediate needs and provide support between regular appointments with your clinician.
What device can I use to connect with Mindpath On Demand?
You can use any Wi-Fi-enabled device with a camera and a microphone, such as a smartphone, tablet, or computer.
Do I have to be at home to connect with Mindpath On Demand?
No. As long as you are located within California or North Carolina you can connect with a provider. We do request that you connect from a safe and private location. Your clinician is required to document your location for emergency purposes.
Our 2021 Mindpath On Demand whitepaper describes how rapid telehealth access can:
- Increase patient access to appropriate care
- Relieve the demand on emergency departments
- Reduce costs across the entire healthcare system
Mindpath On Demand operates under quality telemedicine accreditation standards set by URAC.